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FAQ'S (Frequently Asked Questions)
Are all products authentic?
Yes. All products sold on tcgkenjipokemon are 100% authentic. We do not sell replicas, reprints, or counterfeit items. Authenticity is a top priority for us.
Do you offer returns or refunds?
No. All sales are final. We do not offer returns, refunds, or exchanges under any circumstances. Please review product details carefully before completing your purchase.
What if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item due to an error on our part, contact us within 48 hours of delivery with clear photos and your order information. We will review the issue and work toward a fair resolution.
How long does shipping take?
Shipping times vary depending on your location and the shipping option selected at checkout. Once your order has been shipped, you will receive tracking information when available.
Do you ship internationally?
Yes, we offer international shipping to select locations. Shipping availability, fees, and delivery times may vary by destination.
Can I cancel or change my order after placing it?
No. Once an order has been placed, it cannot be canceled, changed, or modified. Please double-check all details before completing checkout.