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Refund and Returns Policy

At tcgkenjipokemon, we take pride in providing authentic, carefully handled trading card products. Due to the nature of collectible items and to maintain fairness and integrity for all customers, we do not offer returns or refunds.

Please read this policy carefully before making a purchase.

No Returns or Refunds

All sales made through tcgkenjipokemon are final.

  • We do not accept returns

  • We do not offer refunds

  • We do not allow exchanges

This policy applies to all products, including sealed items, single cards, bundles, and promotional products. Once an order is placed and processed, it cannot be canceled, returned, or refunded.

Why All Sales Are Final

Trading cards and collectibles are highly sensitive items. Once opened or handled, their condition, value, and authenticity can be affected. To protect both our customers and our business, we maintain a strict no-return policy.

This ensures:

  • Product authenticity remains guaranteed

  • Fair pricing for all collectors

  • Protection against item tampering or misuse

Order Accuracy and Quality Control

We take extra care to ensure all orders are packed accurately and securely before shipping. Please review your order details carefully before completing your purchase, including product selection, quantities, and shipping information.

If you believe your order was processed incorrectly due to an error on our part, please contact us promptly so we can review the situation.

Damaged or Incorrect Orders

In the rare event that an item arrives damaged during transit or you receive an incorrect product, please contact us within 48 hours of delivery with clear photos and order details.

While we do not offer returns or refunds, we will investigate genuine issues and work toward a fair resolution where applicable.

Shipping Responsibility

Once an order has been shipped and confirmed as delivered, tcgkenjipokemon is not responsible for lost, stolen, or misdelivered packages caused by incorrect address details provided by the customer.

Please ensure your shipping information is accurate before placing your order.

Policy Agreement

By completing a purchase on tcgkenjipokemon, you acknowledge and agree to this Refund and Return Policy. It is the customer’s responsibility to review and understand this policy prior to ordering.

Contact Us

If you have questions about this policy or need clarification before purchasing, please contact us through the official support channels listed on our website.